Looking To Your Web Host for Tools to Grow Your Business

Your web host is good for only a few things - hosting your web site, creating your web site (maybe) and helping you register a domain name. Or so you think. Of course all web sites help you do e-commerce, get you a shopping cart and things like that, but some do more.

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Gaining Customer and Employee Loyalty Now

Dear Dan: Business is off, and my employees are dragging. Any ideas on keeping both my customers and my employees engaged and interested? - Dragging

Dear Dragging: For millions of business owners, conditions today aren’t really so different from any other time. You’re scrambling to find new customers and keep the ones you have. You’re hustling to handle the hundred-and-one day-to-day tasks required to run a business, and perhaps manage a team of employees or independent contractors as well.

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Customer Intelligence: The Value of Getting It Drip by Drip

Sometimes, you need all the information you can about something and then you act on what you have. This is the Jack Bauer approach, which works for him. On the other hand, in dealing with customers and considering how you can get the most value out of the relationship you need what Eric Groves, Senior Vice President of Global Markets calls "drip intelligence". He writes more about this in the following guest column.

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