Communications barriers and latencies can cost small and medium businesses up to 40 percent of their productive time, according to a Siemens-sponsored global study, which I quote below.
I would advise you to use a grain of salt with any study, however, not being able to efficiently communicate with co-workers inside the office and vendors, customers and others outside the company can be a huge waste of time, lost productivity and lost customers. In the end its a loss of money.
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