Wednesday, March 25, 2009

Forget Happy. Are Your Customers Satisfied?

by: Rieva Lesonsky

Every business owner wants happy customers, right? Actually, Barry Moltz, a serial entrepreneur, angel investor, and author of
You Need to Be a Little Crazy: The Truth About Starting and Growing Your Business and Bounce! Failure, Resiliency, and Confidence to Achieve Your Next Great Success, advises us to stop pursuing the impossible dream of trying to make our customers happy. Instead, we need to leave them satisfied.

Click here to read more...

Online Request for SBDC Counseling





No comments:

Post a Comment