In business our number one goal is to keep our customers happy at all times. The timeless classic of “the customer is always’ right” comes into play here. But there are going to be time’s when there is more then one customer on the phone-one of them will have to hold. Or there is more then one customer in line-the other’s will have to wait.
To cut down on the frustration that the customer may feel at this point, try giving them something that will keep them entertained even just for a few minute’s. Rather then have that boring classical elevator music that we all love so much on the phone, try a comedy station, or maybe a trivia station.
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